Empathy Maps
A Structured Empathy Map enables you understand a person or group’s perceptions, influences, thoughts, feelings, and behaviours. It creates a clear foundation for insight, alignment, and compassionate decisions. The following template uses a simple quadrant model to help structure this excercise.
The next page - User Manuals - provides examples and templates of individual 'User Manuals'.
Alternatively, explore the next section looking at leading, lagging, behavioural and interaction Indicators.
You can always return to the contents page by clicking the 'Structured Empathy Framework' title at the top of the page.