Case Studies

Evidence in support of the Structured Empathy Framework

This page provides links to case studies that underpin key concepts of the Structured Empathy Framework, particuarly how psychologically safe cultures improve collaboration, learning, operational outcomes and performance. This page will be built out as more are found and identified.

Psychological Safety in a Corporate Lending Firm

Source: National Safety Council (NSC)
URL: https://www.nsc.org/getmedia/7f0a9d30-db76-40e5-82cc-e0fc5a90a611/safer-case-study-psychological-safety-corp-lending-firm.pdf

This case study describes how a small corporate lending firm built psychological safety through leadership modelling, mental‑health openness, and structured training. The organisation reported increased transparency, stronger resilience during the pandemic, and a more inclusive culture where employees felt safe to raise concerns.

Enhancing Psychological Safety in Workplace Conversations

Source: Ergonomics & Human Factors (2024)
URL: https://publications.ergonomics.org.uk/uploads/Enabling-safety-improvement-by-enhancing-psychological-safety-in-workplace-conversations.pdf

This case study explores how a UK rail organisation improved safety performance by redesigning safety conversations to be more open, curious, and non‑punitive. The intervention increased the quality of operational dialogue, strengthened trust with contractors, and enabled earlier identification of real‑world risks.

The next page - White Papers - includes discussion, example and ideas papers.

Alternatively, explore the final section with supporting information including about the background of the framework.

You can always return to the contents page by clicking the 'Structured Empathy Framework' title at the top of the page.