Contextual Process 4

Difficult Performance Conversations

Overview

Difficult Performance Conversations provide a structured method for addressing underperformance or behavioural concerns without damaging trust. It balances candour with compassion and grounds the conversation in observable evidence.

Purpose

To ensure performance issues are handled fairly, consistently, and in a way that preserves dignity.

Steps

1. Prepare with evidence
   Gather specific, observable examples.
2. State intent clearly
   Explain the purpose of the conversation.
3. Share observations neutrally
   Avoid judgement or interpretation.
4. Invite their perspective
   Create space for context and clarification.
5. Agree next steps
   Define actions, support, and review points.

Indicators of Good Practice

• The conversation feels fair and respectful
• Both parties understand the issue
• Clear, actionable next steps are agreed

Common Failure Modes

• Vague or generalised feedback
• Emotional escalation
• Avoiding the conversation until issues worsen

When to Use

• Repeated behavioural concerns
• Declining performance
• Situations requiring clarity and accountability

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