Contents
The Structured Empathy Framework is built out into a number of major sections, recognising the key components of the framework. Within those sections are articles, content, references and materials that support that area of the framework.
Introduction
- Overview - including purpose and scope
- Building Blocks - key enabling foundations
- Definitions - core terms, anti-definitions, distinctions
- Principles - what underpins the framework
Maturity Model
- Maturity Model - how do you define levels of 'good
- Characteristics of Levels - behaviours, systems and artefacts at each level
Processes
- Foundation Processes - key processes provide the underlying foundations
- Contextual Processes - processes for specific situations, including when things go wrong
Tools
- Empathy Map - Structured template to aid development of Empathy for others
- User Manuals - Templates for individual 'User Manuals', including samples
- Team Charters - Templates for team charters
- Cross Team Alignment - Templates for navigating cross team alignment workshops or negotiations
Measures
- Indicators - Leading, Lagging, Behavioural and Interaction Indicators
- Measurement Methods - Self assessments, sample surveys and interpretation guidance
Accountability
- Mechanisms - considerations across the organisational design, structures and processes
- Breaches - maintaining psychological safety while enforcing standards
Theory
- Foundations - key concepts and theories that underpin the framework
- Reading Material - good books to explore the underlying concepts
- Case Studies - what have organisations done?
- White papers - discussion, examples and ideas papers
Supporting Information
- About - background and supporting information
- Contributing - how to contribute to the framework
- FAQ - frequently asked questions
- Contact - details for getting in touch